Acronis used to make some great software. I’ve shelled out a couple of hundred bucks for their Disk Director Suite and TrueImage Backup. My PC – like many of the ones made today – uses SATA drives. SATA is the new generation of ultra-fast, huge capacity drives. Nowhere on the package or website is this mentioned: Acronis software does not support SATA drives! As soon as the software installation is completed – not during, no pre-test – after – you receive a warning that the software “has detected unsupported hard drives” – it won’t do anything. The program runs, but you’ll just keep receiving an error that “No HDD detected” and that’s it. Since the software has been opened you can’t return it.Acronis? Lousy tech support. When they answer support emails (about ½ the time) it’s “this will be addressed in the next version” – yes, but I paid for this version! “sorry” OK, next versions come out – version 11. Guess what? SAME PROBLEM – when I email them with a question they respond “This will be corrected in version 12.”
Can you say rip off? Fraud? Lost customer? Go to GenieSoft – cheaper, faster and better backup software. And they actually work with new technology! Acronis supports near obsolete technology and antiques. The company needs to go the way of the Commodore computer and for the same reasons – they are obsolete and don’t work!
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